When you complete a designation, your diploma is automatically ordered and mailed to you. Transcripts and duplicate diplomas are available by request.
Important: Do Institutes designations expire? No. None of The Institutes’ designations (CPCU, AINS, AIC, ARM, AU, etc.) expire or require ongoing CE to remain valid. The CPCU in Good Standing program ended December 31, 2025 — see CPCU Society, Conferment & Good Standing. CE for your state insurance license is a separate obligation managed by your state.
CPCU candidates: the matriculation requirement — a one-time fee plus an online ethics course — must be completed before the CPCU designation is awarded. See CPCU Matriculation: Requirements, Fee & Timing.
Diplomas
Important: Diplomas take 8–10 weeks for processing and delivery, starting automatically as soon as you complete your designation — they’re not available for immediate download. Processing uses the mailing address on file at that time, so make sure it’s current before you finish your final requirement. If you update your address afterward, contact Customer Success right away — the change may not reach a diploma that’s already in process. If you haven’t received your diploma after 10 weeks, contact Customer Success.
Your diploma is mailed to the preferred address on your Institutes account within 8–10 weeks of completing your designation. Keep your mailing address and phone number current in your profile well before finishing your last course or exam — outdated contact information can delay processing or send your diploma to the wrong address.
- Associate designations (AINS, AIC, AU, etc.): 11×14 inches
- CPCU: 13×18 inches
Duplicate or Replacement Diplomas
Whether a replacement diploma is free depends on why it’s needed:
- Lost, never arrived, or arrived damaged? Your replacement is issued at no charge.
- Shipped to the wrong address because your account had outdated contact info? A replacement fee applies.
Contact Customer Success with your student ID and the designation you need reissued.
Name Corrections
If your name has changed since earning your designation (marriage, divorce, legal name change), you can request a corrected diploma. Update your name in your account first, then contact Customer Success to request a reprint.
Transcripts
Official transcripts — for use in applying for college credit — can be ordered for a fee through your account.
How to Order a Transcript
- Log in to your account at TheInstitutes.org.
- Click your name and go to My Account > Learning Resources.
- Select Transcript Request and follow the prompts.
- Complete your purchase at checkout.
What’s Included
Important: Transcripts are official academic records for college credit applications. If you need a letter confirming your designation for an employer or licensing authority, see Obtaining Designation Verification & Confirmation Letters instead.
Your transcript covers the objective, learning outcome, instruction method, and credit recommendation for each course you’ve completed. International delivery is available — additional shipping fees may apply.
Digital Badges
Some designations include a digital badge, hosted on our Accredible platform. If a badge is available for your designation, you’ll receive an email from Badging@TheInstitutes.org after your designation is confirmed. Check your spam folder if you don’t see it. See Digital Badges for details.
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