How to Get Your Completion Certificate Resent

After passing an exam, your completion certificate is typically emailed to you automatically. If you didn’t receive it, here’s how to get it resent.

Before You Start

• Confirm you’ve passed the exam — log in and check My Courses & Exams or My Grades for your results.
• Make sure your email address is correct in your account profile. Certificates are sent to your preferred email.
• Check your spam or junk folder.

How to Request a Certificate Resend

If your certificate hasn’t arrived after a few hours:

1. Log in to your account at TheInstitutes.org.
2. Check My Grades — some certificates may be available for download directly.
3. If you can’t find it, contact Customer Success with:
   • Your full name and student ID
   • The course/exam name (e.g., CPCU 550, AINS 101)
   • The approximate date you passed

Name Incorrect on Your Certificate?

If your certificate shows your name incorrectly (duplicated, misspelled, or outdated):

1. Go to My Account > Profile and verify your name is correct.
2. Update it if needed, then save.
3. Contact Customer Success to request a corrected certificate.

Completion Certificates vs. Diplomas

• Completion certificates are issued per course/exam — you get one each time you pass.
• Diplomas are issued when you complete an entire designation program (all required courses). See Transcripts & Diplomas for diploma-related questions.