My Course Isn't Showing in the Mobile App

If you’ve enrolled in a designation course but it doesn’t appear in the Courses by The Institutes app, start with your enrollment. The app shows only the designation courses you’re currently enrolled in.

Steps to Try

1. Check your enrollment — log in at TheInstitutes.org and confirm the course appears in My Courses & Exams. If it’s not there, your enrollment may not be complete or may have ended.
2. Check your sign-in option. Use Sign in with Institutes Account if you study on TheInstitutes.org, or Sign in with Company Email if you study through your employer’s learning system. Signing in the wrong way can show an empty course list.
3. Update the app to the latest version from the App Store or Google Play.
4. Log out and back in, or reinstall the app.

Is Your Course Eligible?

• The app is included with designation courses only. All designations are covered except ANFI.
• CE courses and standalone online courses don’t appear in the app.
• App access follows your course enrollment, which lasts one year from your purchase date. When your enrollment ends, the course drops off the app.

If Your Course Still Doesn’t Appear

Contact Customer Success. Have ready:

• Your full name and student ID
• The course name you’re trying to access
• Whether you’re using iOS or Android
• Which sign-in option you used