If you’ve enrolled in a course but it doesn’t appear in The Institutes mobile app, try these steps.
Important: Most courses must be manually provisioned by Customer Success before they appear in the app — syncing alone will not fix it. CEU courses, Essentials courses, standalone CE courses, and certain certificates are not available in the app at all. If a basic refresh doesn’t surface your course, skip to “If Your Course Still Doesn’t Appear” and contact us.
Steps to Try
- Pull down to refresh on the app’s home screen to force a sync.
- Log out and log back in to the app.
- Check your enrollment — log in at TheInstitutes.org and confirm the course appears in My Courses & Exams. If it’s not there, the enrollment may not be complete.
- Update the app — make sure you’re running the latest version from the App Store or Google Play.
- Reinstall the app — delete and re-download if the above steps don’t work.
If Your Course Still Doesn’t Appear
Contact Customer Success — some courses require manual provisioning for mobile app access. Have ready:
- Your full name and student ID
- The course name you’re trying to access
- Whether you’re using iOS or Android
Note: Not all courses include mobile app access. The app is included with designation courses only. Standalone online courses, CEU courses, and Essentials courses may not appear in the app.
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