QuizMoodle Enrollment Errors

If you see a “student is not enrolled” error when trying to launch your course, this is a system-side enrollment issue — not something you did wrong.

What’s Happening

QuizMoodle is the platform that hosts your online course content. Sometimes the connection between your Institutes account and QuizMoodle doesn’t sync correctly, preventing your course from launching. This most commonly affects:

• Corporate or bulk-ordered courses
• Courses ordered by an employer or key person on your behalf
• Courses where access was recently extended or reinstated

What to Do

This error requires Customer Success to fix on the backend. You cannot resolve it yourself.

1. Contact Customer Success via the Contact Us page.
2. Include the following:
   • Your full name and student ID
   • The course name (e.g., AINS 101, CPCU 520)
   • The exact error message you’re seeing
   • A screenshot if possible
3. Customer Success will re-sync your enrollment and confirm when access is restored.

What NOT to Do

• Don’t repurchase the course — your original order is still valid; repurchasing will create a duplicate.
• Don’t create a new account — this will split your records and make the problem worse.
• Clearing your browser cache or switching browsers will not fix this error — it’s a backend issue.