Course Access, Expiration & Extensions

Online course materials are available for one year after purchase. If you need more time, you can request a free extension — but you’ll need an active exam registration first.

How to Access Your Course

1. Log in to your account at TheInstitutes.org.
2. Go to My Courses & Exams.
3. Find your course and select Launch Course.

How Long Do I Have Access?

Online course materials expire one year from the date of purchase. After that, you will no longer be able to access the content.

How to Get an Extension

If your materials are expiring and you still need them, you can request a free one-time extension by contacting Customer Success. Here’s what’s required:

1. Register and pay for an exam in an upcoming testing window.
2. Contact Customer Success to request the extension.
3. Your access will be extended to align with your exam testing window.

What If My Course Already Expired?

• If you have an active exam registration, contact Customer Success — they may be able to reinstate access.
• If you don’t have an active exam registration, you’ll need to repurchase the course materials.
• Any exam registrations you purchased separately remain valid within their registered testing window.

Transferring an Exam? Read This First

Received an Expiration Notice?

If you’ve already passed your exam, you can disregard course expiration notices. They are automatically generated and do not affect your grade or completion status.