Your Account & Preferences

You can update your name, email, address, and communication preferences from your Institutes account at any time.

Update Your Profile

1. Log in to your account at TheInstitutes.org.
2. Click your name in the upper right corner and select My Account.
3. Select Profile to update your name, address, phone, or email.
4. Save your changes.

Update Your Preferred Email

Your preferred email is used for login, grade notifications, and all communications from The Institutes.

1. Go to My Account > Profile > Email.
2. Enter your updated email address.
3. Save your changes.
4. Use the updated email the next time you sign in.

Update Your Name

If your name has changed (marriage, divorce, legal name change):

1. Go to My Account > Profile.
2. Update your name fields — make sure to use your legal name, not a degree or title.
3. Save your changes.

If you need updated certificates or diplomas with your new name, contact Customer Success after updating your profile. See How to Get Your Completion Certificate Resent.

Email Communication Preferences

1. Go to My Account > Preferences.
2. Check or uncheck the types of communications you’d like to receive.
3. Save your changes.

You can edit these preferences at any time.