If you have more than one Institutes account, your grades, exam history, and purchases may be split across them. Contact Customer Success to merge your accounts into one.
Important: Do not create a new account if you already have one. Creating a new account with a different email address will result in a duplicate — your course history and grades will not carry over. Instead, update your email on your existing account or request a merge.
Note: If you took courses years ago, changed employers, and lost access to the old work email, see Returning to The Institutes After a Hiatus — the same merge process applies, and you do not need access to the old email to recover your account.
How to Request an Account Merge
Account merges must be handled by Customer Success — there is no self-service option.
- Contact Customer Success via the Contact Us page.
- Provide the following information:
- Your full name (current and any previous names)
- Your current email address
- Your previous email address(es) — including former employer emails
- Student ID(s), if known (check old order confirmations)
- Customer Success will merge your records into a single account.
How Duplicate Accounts Happen
Most duplicates are created when:
- You changed employers and signed up with a new work email instead of updating your existing account
- Your employer enrolled you using a different email than your personal account
- You forgot your login and created a new account instead of resetting your password
- You registered on a third-party platform (CEU, CEBS) that created a separate profile
What to Expect After a Merge
Important: If you can’t remember which email is on your account or no longer have access to it (e.g., a former employer email), Customer Success can look up your account by name and Student ID. You do not need access to the old email to request a merge.
- Your grades, exam history, and course completions will be consolidated into one account.
- Your designations earned under either account will be reflected.
- If you have open courses or active exam registrations on both accounts, let Customer Success know — special handling may be required.
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