If you see a blank or empty cart page when trying to transfer your exam to a new testing window, this is a known website issue. Here’s how to work around it.
Steps to Try
- Clear your cache and cookies — Settings > Privacy & Security > Clear browsing data.
- Try a different browser — use the latest version of Chrome, Edge, or Firefox.
- Disable ad blockers and pop-up blockers temporarily.
- Close the browser completely, reopen, and try the transfer again.
- If the blank cart persists, try a different device or network.
If the Cart Still Won’t Load
Contact Customer Success to complete the transfer by phone:
- Phone: (800) 644-2101, Monday–Friday, 8:00 a.m.–6:00 p.m. ET
- Online: Contact Us
Have ready: your full name, student ID, exam name, and which testing window you want to transfer to.
Note: Phone transfers are available until 6:00 p.m. ET on the last business day of the current testing window. If your window is closing soon, call rather than waiting for the website issue to resolve.
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