Hardship & Special Conditions Exam Transfers

If you’re unable to take or transfer your exam due to a medical emergency, bereavement, or other serious hardship, you may qualify for a fee-waived transfer through the Special Conditions process.

How It Works

Special Conditions requests are submitted by phone or email, along with supporting documentation.

Steps

1. Contact Customer Success by phone at (800) 644-2101 or by email to request the Special Conditions process — there is no downloadable form.
2. Provide your name, student ID, exam name, and a description of your circumstances.
3. Submit supporting documentation — examples include:
   • Doctor’s note or medical records (for illness/surgery)
   • Death certificate or obituary (for bereavement)
   • Military orders (for deployment)
   • Other official documentation supporting your request
4. Allow up to 2 weeks for review and a decision.

What Qualifies

Common qualifying circumstances include:

• Serious illness or surgery
• Bereavement (death of a close family member)
• Pregnancy complications
• Military deployment
• Natural disaster or regional emergency

What to Expect

• If approved, your exam will be transferred to a future testing window with the transfer fee waived.
• If you also need a course material extension, mention this in your request — it’s not automatic.
• If not approved, you can still transfer your exam through the standard process (transfer fee applies).