Error Messages During Exam Registration

If you see an error message when trying to register for or launch your exam, here are the most common causes and fixes.

“Monitor Approval Number” Prompt

If you’re asked for a monitor approval number when launching your exam:

• This prompt appears for certain state CE-eligible exams that require a proctor.
• Enter your state license number — this is often what the system is requesting.
• If the prompt appears unexpectedly (e.g., for a non-CE exam), contact Customer Success — it may be a system issue.

CE Error Blocking Exam Access

If you see a CE-related error when trying to launch your exam:

• This usually means CE credit was bundled with your registration but your license information is missing from your profile.
• Go to My Account > Profile > Licenses and add your state license number and/or NPN.
• If you don’t need CE credit, contact Customer Success to have the CE requirement removed from your registration.

General Registration Errors

• Clear your browser cache and try again.
• Try a different browser (Chrome or Edge recommended).
• If the error persists, take a screenshot of the message and contact Customer Success.